Refund policy

We offer a 14-day return policy. You have 14 days from the date you receive your item to initiate a return.

To qualify for a return:

• The item must be in the condition you received it: unworn or unused, with tags, and in the original packaging.
• Present the receipt or proof of purchase.

To begin the return process:

1. Reach out to us at returns@wiggleclick.com.
2. Upon approval, we'll provide the return address and further instructions.
3. Please note that we won't accept items returned without prior authorisation.

If you have any questions about returns, feel free to contact us at returns@wiggleclick.com.

Return postage Who pays to send an item back depends on why it is coming back.

• If the item is damaged, defective, or is not what you ordered, we cover the cost of the return. Contact us and we will arrange it — do not pay to send it back yourself.
• If you have changed your mind, the return is at your own cost, and the item must be approved for return first.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Returns in these cases are free — we cover the return postage and either replace the item or refund you in full.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at returns@wiggleclick.com.